Mastering Difficult Customer Interactions: Turning Frustration into Solutions

This course focuses on navigating high-pressure customer interactions with confidence and professionalism. You'll learn how to identify the root cause of customer frustrations, apply active listening, and manage conversations toward constructive outcomes. By mastering these skills, you'll leave each interaction with a satisfied customer and a reinforced company reputation.

Speaker: Beverly Hathorn | View Anytime | Duration: 60 Minutes | Price: ¤190.00 | View Details