Speaker Profile

Beverly Hathorn
Customer Success Consultant | Process & Systems Optimization Specialist,

Beverly Hathorn is a Certified Project Manager and HR Professional with over 25 years of experience transforming outdated processes and systems into efficient, high-impact solutions for customer success teams. As a seasoned customer service leader, she helps organizations unlock the full potential of their teams by improving productivity, streamlining workflows, and driving measurable customer satisfaction gains.

Beverly specializes in identifying operational bottlenecks and crafting tailored strategies to modernize customer success operations. She’s worked across industries - from banking and corporate sectors to the public domain - giving her a deep understanding of how to align employee engagement and customer satisfaction for lasting success. Her passion lies in empowering customer success leaders to: · Build scalable, efficient systems that support team growth. · Elevate team performance with streamlined, results-driven processes. · Create customer-centric cultures that enhance satisfaction and retention. Whether it’s revamping workflows, implementing team training, or improving customer success strategies, Beverly’s mission is to help organizations lead with clarity, confidence, and impact.