2-Hour Virtual Seminar on Reduce Performance Failures in Your Operations by Addressing Human Performance, Human Error, and Cognitive Effort

In today's fast-paced operational environments, organizations face challenges related to human performance, human error, and mental load. This comprehensive two-hour training program aims to equip participants with the knowledge, skills, and strategies to reduce performance failures in operations.

The training begins with an exploration of human performance in operations, focusing on Tom Gilbert's Six Cell Performance Engineering Model. Participants will gain insights into the model's key components and their role in optimizing performance. They will then delve into human error, understanding its types, causes, and preventive strategies through engaging discussions and real-world case studies.

Mental load and its impact on operational performance will be thoroughly examined. Participants will learn about different types of mental load and techniques to manage and reduce it, empowering them to enhance decision-making processes. The practical application of Tom Gilbert's model in operational settings will be emphasized, enabling participants to identify performance gaps and propose actionable recommendations.

Safety and compliance, crucial aspects of operational performance, will also be addressed. Participants will understand the importance of safety protocols, regulatory compliance, and integrating safety considerations into the performance model. Interactive teaching methods, including discussions, examples, and exercises, will foster active participation and reinforce learning.

By the end of the webinar, participants will possess valuable knowledge and practical strategies to optimize human performance, reduce errors, and manage mental load in their operational roles. They will be equipped to implement improvements, enhance decision-making, promote safety and compliance, and drive overall performance excellence within their organizations.

Why should you Attend: Participants through their increased understanding of the relationship between human error, human performance, and mental load, will better be able to design systems, training, equipment and processes that will minimize the potential for human error.

Areas Covered in the Session:

• Introduction
• Discuss the interrelationship between human performance, human error and mental load as they relate to life science operations
• Understanding Human Performance in Operations
• Definition and importance of human performance in operational contexts
• Introduction to Tom Gilbert's Six Cell Performance Engineering Model
• Exploring the six cells: information, incentives, knowledge, capacity, motives, and environment
• Understanding the role of each cell of the model in optimizing human performance
• Addressing Human Error
• Definition and types of human error in operational settings
• Causes and contributing factors of human error
• Strategies for error prevention and mitigation
• Case studies and real-world examples highlighting the impact of human error in operations
• Mental Load and its Impact on Performance
• Definition and significance of mental load in operational tasks
• Types of mental load: intrinsic, extraneous, and germane
• Identifying factors that contribute to mental load
• Techniques for managing and reducing mental load in operational contexts
• Impact of mental load on the design of human machine interfaces, training, and documentation serving as user support tools
• Applying Tom Gilbert's Model in Operational Settings
• Practical application of Gilbert's Six Cell Performance Engineering Model
• Identifying performance gaps and areas for improvement using the model
• Case studies illustrating the application of the model in different operational scenarios
• Strategies for aligning the six cells to optimize human performance in operations
• Promoting Safety and Compliance (20 minutes)
• The role of safety in operational environments
• Importance of regulatory compliance and organizational policies
• Integrating safety and compliance considerations into the Six Cell Performance Engineering Model
• Tips and best practices for fostering a safety-conscious culture

• Operations/Production: Operations and production functions are directly involved in executing operational processes and ensuring the efficient delivery of products or services
• Design Engineering: Design engineers have the unique opportunity to address the potential for human error ad the design stage - a much easier stage than after equipment has been built and fielded
• Quality Assurance/Quality Control: Quality assurance and quality control functions focus on maintaining product or service quality and minimizing defects
• Safety and Compliance: Safety and compliance functions are responsible for maintaining a safe work environment and ensuring regulatory compliance
• Training and Development: Training and development functions are responsible for equipping employees with the necessary skills and knowledge to perform their roles effectively
• Process Improvement: Process improvement functions focus on identifying areas for improvement and implementing changes to enhance operational efficiency
• Risk Management: Risk management functions are responsible for identifying and mitigating risks within the organization
• Leadership/Management: Leaders and managers across the organization can benefit from this training by gaining insights into human performance factors and understanding how to create a work environment that supports optimal performance while minimizing errors and mental load