13485 P-7510 Customer Property

ISO 13485:2016 Procedure - Customer Property - describe the process used to identify, verify, protect and safeguard customer property. You may be able to keep this procedure simple by using identification, traceability and handling processes that are the same as for your products and referring to those procedures. You will also want to include a process for reporting any loss or damage to the customer.
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Purpose:
  • This procedure describes Management Responsibilities for the Quality Management System (QMS) at Your Company.

Responsibilities:
  • Top Management is responsible for establishing the Quality Policy and reviewing it for continuing suitability.
  • Top Management is responsible for Communicating the Quality Policy, the importance of meeting regulatory, statutory and customer requirements.
  • Top Management is responsible for identifying the Key Processes to be included in the QMS.
  • Top Management is responsible for identifying the data required for effective review of the QMS.
  • Top Management is responsible for identifying the management review team.
  • It is the responsibility of the management review team to schedule and conduct management review meetings in compliance with this procedure.
  • The Management Representative is responsible for collecting summary reports and data from the responsible functions and for ensuring adequate employee awareness of the regulatory and customer requirements.
  • The management review team members are responsible for bringing information and progress reports on action items assigned to them at previous management review meetings, information on planned changes that could affect the QMS, quality planning needs and activities and recommendations for improvements to the QMS.